FAQ

What hours are we open?
We are open 24 hours 7 days a week.

Why should I choose EXPRESSO CARWASH?
EXPRESSO CARWASH uses Micro Clean Cloths and Soft Cloth material (no brushes) that will not scratch the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of computer-controlled sprays and the gentleness material and 100% safe biodegradable shampoos to gently clean your car.

Which vehicles can’t you wash in the automatics? 
With the TouchFree the maximum washing height is 2.21m and the maximum washing width is 2.16m.

The Soft Cloth has a maximum washing height of 2.4m and a maximum washing width of 2.38m. The following are not permitted through the Soft Cloth Juno automatic.

• Open tray utes
• Ladder racks
• Bicycle racks
• Large side mirrors
• Large Fixed aerials
• Trucks with Dual Rear Tyres
• Extended Height Full Size Vans
• Vehicles with wheels wider than 342mm
• Vehicles that sit 101mm or lower to the ground.
• Vehicles with large ladder racks.
• Trucks / vans with ladders.
• Open bed pickup trucks with debris, tools, or any other loose materials.
• Open bed pickup trucks with fuel tanks.
• Full Size Hummers
• Vehicles with permanently affixed tri-pod style mirrors.

Do you take credit/debit cards for payment?
EXPRESSO CARWASH accepts Cash, Visa, AMEX and Master Card. We also accept EXPRESSO gift cards, Pre Paid Cards, and the latest technology RFID (ExTag)

How do I cancel my EXPRESSO CLUB membership?
You may cancel your membership in the EXPRESSO CLUB unlimited wash program at any time. If you wish to do so, your request must be in writing and received by mail, fax or email no later than 14 days before your billing date.
Fax: (03) 8415 1455
Email:  info@expressocarwash.net.au
Mail: 246 Nicholson Street, Fitzroy VIC 3065

Will the ‘Soft Cloth’ automatic scratch my car?
NO. SofTecs is a revolutionary wash material designed and engineered in Germany, and is used by the worlds leading vehicle dealers and manufacturers. SofTecs material is made from a revolutionary material which is not only the safest way to wash a vehicle, but it will actually enhance the gloss and shine, due to its soft fibre characteristics and spinning-buffing motion. SofTecs material is made from a soft chamois like, non-porous material which will not retain any type of harmful dirt particles, therefore allowing for a safe 'scratch free' wash - GUARANTEED!

Is there an attendant on site?
Yes. An attendant will be onsite 7 days a week.

Is the property safe?
The facility is covered by a 10 camera CCTV system with remote monitoring capability from the on site office, portable devices such as iPhone’s, iPad’s and computers with granted access. These cameras will be able to detect number plates of vehicles parked within the wash bays and vacuum areas as well as monitoring the general overview of the carwash. Additional cameras will monitor the rear exit point onto Johnson Lane and our manager’s office located at the rear of the property on the second level.
As mentioned above the premises are monitored 24 hours a day 7 days a week. In the event any problems arise and the alarm is triggered while the attendant is not present, the attendant, the operator of Expresso Carwash and his employees will receive notification via their mobile phones. They will all have access to view the CCTV in real time allowing them the act accordingly.

What does the EXPRESSO CLUB entitle me too?
Simple. The $59 Expresso Club entitles the holder of the ExTag to UNLIMITED ‘Expresso’ washes through either the ‘Soft Cloth’ or ‘Touch Free’ automatic machines per month.

Is the EXPRESSO CLUB really unlimited washes?
Yes absolutely. Wash your car as many times as you like per month. The $59 EXPRESSO CLUB is only valid on the ‘Expresso’ wash through either the ‘Soft Cloth’ or ‘Touch Free’ automatic machines per month.

Is the Expresso Club membership transferrable?
No. The ExTag is adhered to your windscreen by one of our attendants. If the ExTag is removed from your windscreen the metal strip inside the sticker is broken and unable to be used again.

Do you support local schools, clubs and businesses?
Absolutely. We welcome any opportunity to assist and support where possible. Please don’t hesitate to contact us info@expressocarwash.net.au and let us know how we can help.

How long does it take to receive my ExTag?
Once you have filled out the required form on line or on one of our brochures and handed to one of our attendants your information will be collected and processed. You will then be required to return to EXPRESSO Carwash where an attendant will adhere the ExTag to your windscreen. It can then be used immediately. It will take 48 hours from the time we receive your application form to the time the attendant can install it. It will NOT be sent out to you in the mail. Our attendant MUST adhere it to your windscreen.